FAQ

Frequently asked questions

What if the item that was received was incorrect in color or size?

If you 037 item was incorrect in color or size, ship the item(s) back to sender, and the proper items will be shipped to you. Shipping will be covered by 037.
How do I return my 037 item?

All sales are final. Returns will not be accepted.
What is the shipping timeframe?

037 is a small business brand, all items are handcrafted and processed. shipping time depends on demand at the current moment. On average 037 items have been delivered within 2-4 weeks.
What are the instructions for washing my 037 item?

By following the wash guidelines on the tag, the item should is washing machine safe, but should be washed inside on the gentle setting of your washing machine. For optimal item longevity, air drying is suggested.